Within 30 days of receipt of your shipment, you may return any new, unused item for a full product refund. No questions. Actual shipping and handling charges will be deducted from the product credit unless the return is a result of our error. Simply contact our Customer Service team for a return authorization number. We will give you instructions on packaging your return and the best address to send your package for quick processing of your shipment. Items covered by our risk free guarantee never have a restocking fee unless the complete item is not returned or it has been used.
If your shipment arrives and is missing any parts, no problem. Just contact us within 5 days of the receipt of the order. We will have the replacement items shipped to you from the quickest source available, using the same expedited shipping method you used for your original order.
Please note that we cannot exchange items. Simply place a new order for the items you would like. When the original order is returned a credit will be issued for the items.
You can also cancel unshipped items. Contact our Customer Service team at 651/888-6678 or email firstname.lastname@example.org to find out more about how to cancel your order.
PROBLEMS OR QUESTIONS?
If you have any problems with your order, please don’t hesitate to Contact Us online or call 651/888-6678
We will notify you via e-mail of your refund once we have received and processed the returned item. Please allow 14 business days from the date we receive your shipment for the processing of your shipment and the credit back to your account that was used for the original purchase. Actual shipping and handling charges will be deducted from the product credit unless the return is a result of our error. Returned custom built doors or special orders may be subject to a 25% restocking fee returned outside of the 30 day window.
PACKING AND SENDING RETURNS
Simply include a copy of the original packing list with your return, and wrap the package securely. Clearly mark on the outside of your package the original order number. For your protection, we recommend that you use an insured shipping service that provides delivery confirmation such as Fedex or US Mail.
SEND YOUR PACKAGE ALONG WITH PACKING SLIP TO THE FOLLOWING ADDRESS:
Kay Enterprises LLC
6845 20th Ave Ste 130
Centerville MN 55038